Operations Manager

10 Maja 2021 SITEL Polska

 

 

Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

 

We are looking for candidates for the position:

 

Operations Manager
Location: Warszawa - Mokotów

 

Responsibilities
  • Responsible for the delivery of client overall KPIs/Sales targets but also including day to day service levels, customer experience, quality measures and compliance measures
  • Make important policy, planning, and strategy decisions.
  • Develop, implement and review operational policies and procedures.
  • Term relationships with corporate clients, creating value add for the client you manage.
  • To proactively maintain regular engagement with key client contacts in line with client expectations
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Work with senior stakeholders.
  • Ensure operational delivery in line with contractual agreements
  • Identify and address problems and opportunities for the company.
  • Provide inspired leadership for your team.
Requirements
  • Minimum 5 years of experience in managing a projects in the BPO / SSC industry
  • Mandatory: knowledge of English at a level that allows easy business communication
  • Ability to analytical and logical thinking at a high level
  • High presentation skills
  • Positive attitude to changes, the ability to quickly adapt to changes
  • Experience in managing a remote team is welcome
  • High leadership skills
You get
  • Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
  • Rest: we subsidize the holiday
  • Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Childrens Day
  • Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
  • Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
  • CSR - we care not only about ourselves. We are happy to help those in need.
  • Language Course - you dont speak Polish? Join us and sign up for the lessons we organize.
When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporations privacy policy (available at www.sitel.com).

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